Our Team: Available 24 hours a day, seven days a week.

Nothing is more important to the success of your program than the people who provide the service.

Our Clinical Team members represent some of the most experienced practitioners in the Work/Life arena. Each is a licensed mental health professional-either a certified social worker or PhD psychologist-and has a minimum of five years post-graduate experience. As a group, they are as diverse as the employee populations they help.

Our Client Services Team is available to our clients year-round, 24 hours a day, seven days a week. Each is a seasoned clinician and business partner, an expert in both human behavior and issues affecting the workplace. They are trained to provide counsel on a wide range of topics, including sexual harassment, potential violence, difficult employees, managers or work groups, reorganizations and crises and emergencies.

Our Work/Life Specialists have Bachelor's degrees, Masters degrees and/or professional certifications in various work/life fields including education, early childhood development, social work, counseling, gerontology, wellness and nursing. They have an average of three to six years professional experience in a relevant discipline.

CCA Call Center

CCA's state-of-the-art call center provides immediate service 24 hours a day, seven days a week and is accessible from anywhere in the world.

Assistance for Personal, Behavioral Health & Work/Life Issues including:

• Academic
• Adult Care
• Alcoholism & Chemical Dependency
• Child Care
• Emotional Well-Being
• Financial and Legal
• Health & Wellness
• Marriage/Family/Relationships
• Work Related

Counseling: Our Intensive Case Management Approach

• Counselor First Answer
• Confirmed Appointments
• Collaborative Planning
• Managed at Every Step
• Constant Communication

How our team delivers counseling services is what truly distinguishes CCA. We are in constant contact with your employees, collaborating with them from beginning to end, always managing the case to ensure its resolution.

• Our counselors answer the phones and are immediately available.
• These counselors closely manage every case. They make and confirm all appointments that may need to be made with additional providers or resources.
• Our counselors make a plan together with the employee and ensure that the plan is implemented.
• They coordinate referrals to the most appropriate and effective resources. They are in constant contact with the employee, never handing them off to another professional, always managing the case, ensuring satisfaction and problem resolution.
• Once you reach out to us, we are with your employee throughout the entire process, no matter how long it takes.

International Network

CCA offers in-person appointments and referrals anywhere in the world.

CCA's global network is the result of over 23 years experience in the EAP and Work/Life business. Our network of work/life specialists, treatment providers and treatment facilities is wholly developed and owned by CCA. It is an open network, which means we are continually screening and adding providers in locations to meet our clients' evolving needs.

Online Services

CCA OnLine is a state-of-the-art website which complements our high touch Work-Life program.

Our website is one of the most robust in the industry yet easy to use. It is updated on a regular basis. It can be linked to your Intranet site and serve as another resource to communicate benefits information to employees.

CCA OnLine offers thousands of articles, informational tools, self-assessments, calculators, locators and other resources, all designed to support employees with a myriad of lifecycle and daily living challenges.

Download Counseling Services.